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Atomicwork | Plorik

Atomicwork dashboard and user interface - Agentic AI platform automating enterprise IT service management and workplace support.

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Atomicwork

AI & Automation

Revenue: $1M-$10M ARR

Agentic AI platform automating enterprise IT service management and workplace support.

Overview

Atomicwork is an AI-driven IT service management (ITSM) and enterprise service management (ESM) platform. Built for modern enterprise operations, it integrates directly into collaboration channels like Slack and Microsoft Teams to deliver conversational AI assistance to employees. By unifying incident tracking, asset management, and workflow automation, Atomicwork enables IT, HR, and finance departments to automate support requests and streamline internal service operations.

Founded year: 2022

Founder: Vijay Rayapati, Kiran Darisi, Parsuram Vijayasankar

Team size: 26-100

Popularity: Used by global enterprise organizations including Zuora and Vercel to automate workplace support.

HQ: San Francisco, California, United States

Status: Active

Funding status: Funded

Customer type: B2B

Funding: $40.3M (Series A)

Pricing: Enterprise

Tech stack: React, Node.js, Python, PostgreSQL, Kubernetes, AWS, OpenAI

Platform: Web

Integrations: Slack, Microsoft Teams, Okta, Workday, Google Workspace, Jira, Zoom, Jamf, Kandji

What it does

Provides conversational AI assistants within Slack and Microsoft Teams to answer employee support queries.
Automates end-to-end IT service desk ticket creation, routing, and incident resolution workflows.
Tracks and manages software and hardware IT assets with continuous visibility.
Coordinates cross-departmental onboarding and service requests across IT, HR, and Finance teams.

Who it's for

Enterprise IT Leaders & CIOs
IT Service Desk Managers
HR & People Operations Teams
Corporate Operations Managers

Why it works

Native integration with Slack and Microsoft Teams meets employees where they already work.
Agentic AI capabilities deflect repetitive tier-1 support tickets without manual human intervention.
Unified ESM approach consolidates fragmented IT, HR, and facilities tools into one platform.
Modern cloud-native architecture offers rapid multi-week deployment compared to legacy enterprise ITSM tools.

Founder story

Atomicwork was founded in 2022 in San Francisco, California, by Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar. Rayapati previously founded Minjar (acquired by Nutanix), while Darisi and Vijayasankar were part of the founding team at Freshworks. Recognizing that enterprise employees faced fragmented systems and slow support responses, they built Atomicwork to revolutionize IT service management using agentic AI.

Alternatives

Comparison overview

Atomicwork natively embeds agentic AI workflows into team collaboration apps like Slack, whereas legacy tools like ServiceNow rely heavily on standalone web portals.
Atomicwork consolidates IT, HR, and Finance workflows into a single platform without requiring months of custom professional services setup.

Social links

Website