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Agentic AI platform automating enterprise IT service management and workplace support.
Provides conversational AI assistants within Slack and Microsoft Teams to answer employee support queries. Automates end-to-end IT service desk ticket creation, routing, and incident resolution workflows. Tracks and manages software and hardware IT assets with continuous visibility. Coordinates cross-departmental onboarding and service requests across IT, HR, and Finance teams.
Native integration with Slack and Microsoft Teams meets employees where they already work. Agentic AI capabilities deflect repetitive tier-1 support tickets without manual human intervention. Unified ESM approach consolidates fragmented IT, HR, and facilities tools into one platform. Modern cloud-native architecture offers rapid multi-week deployment compared to legacy enterprise ITSM tools.
Category: AI & Automation
Team Size: 26-100
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Atomicwork is an AI-driven IT service management (ITSM) and enterprise service management (ESM) platform. Built for modern enterprise operations, it integrates directly into collaboration channels like Slack and Microsoft Teams to deliver conversational AI assistance to employees. By unifying incident tracking, asset management, and workflow automation, Atomicwork enables IT, HR, and finance departments to automate support requests and streamline internal service operations.
Atomicwork was founded in 2022 in San Francisco, California, by Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar. Rayapati previously founded Minjar (acquired by Nutanix), while Darisi and Vijayasankar were part of the founding team at Freshworks. Recognizing that enterprise employees faced fragmented systems and slow support responses, they built Atomicwork to revolutionize IT service management using agentic AI.
