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Atomicwork
Atomicwork is an AI-driven IT service management (ITSM) and enterprise service management (ESM) platform. Built for modern enterprise operations, it integrates directly into collaboration channels like Slack and Microsoft Teams to deliver conversational AI assistance to employees. By unifying incident tracking, asset management, and workflow automation, Atomicwork enables IT, HR, and finance departments to automate support requests and streamline internal service operations.
What it does
Provides conversational AI assistants within Slack and Microsoft Teams to answer employee support queries. Automates end-to-end IT service desk ticket creation, routing, and incident resolution workflows. Tracks and manages software and hardware IT assets with continuous visibility. Coordinates cross-departmental onboarding and service requests across IT, HR, and Finance teams.
Why it works
Native integration with Slack and Microsoft Teams meets employees where they already work. Agentic AI capabilities deflect repetitive tier-1 support tickets without manual human intervention. Unified ESM approach consolidates fragmented IT, HR, and facilities tools into one platform. Modern cloud-native architecture offers rapid multi-week deployment compared to legacy enterprise ITSM tools.
Category: AI & Automation
Team Size: 26-100
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As of 2026
AI & Automation
Revenue: $1M-$10M ARR
Agentic AI platform automating enterprise IT service management and workplace support.
Overview
Atomicwork is an AI-driven IT service management (ITSM) and enterprise service management (ESM) platform. Built for modern enterprise operations, it integrates directly into collaboration channels like Slack and Microsoft Teams to deliver conversational AI assistance to employees. By unifying incident tracking, asset management, and workflow automation, Atomicwork enables IT, HR, and finance departments to automate support requests and streamline internal service operations.
Funding status: Funded
Revenue source: Subscriptions
Customer type: B2B
Pricing: Enterprise
Tech stack: React, Node.js, Python, PostgreSQL, Kubernetes, AWS, OpenAI
Platform: Web
Integrations: Slack, Microsoft Teams, Okta, Workday, Google Workspace, Jira, Zoom, Jamf, Kandji
Founder story
Atomicwork was founded in 2022 in San Francisco, California, by Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar. Rayapati previously founded Minjar (acquired by Nutanix), while Darisi and Vijayasankar were part of the founding team at Freshworks. Recognizing that enterprise employees faced fragmented systems and slow support responses, they built Atomicwork to revolutionize IT service management using agentic AI.
What it does
- Provides conversational AI assistants within Slack and Microsoft Teams to answer employee support queries
- Automates end-to-end IT service desk ticket creation, routing, and incident resolution workflows
- Tracks and manages software and hardware IT assets with continuous visibility
- Coordinates cross-departmental onboarding and service requests across IT, HR, and Finance teams.
Who it's for
- Enterprise IT Leaders & CIOs
- IT Service Desk Managers
- HR & People Operations Teams
- Corporate Operations Managers
Why it works
- Native integration with Slack and Microsoft Teams meets employees where they already work
- Agentic AI capabilities deflect repetitive tier-1 support tickets without manual human intervention
- Unified ESM approach consolidates fragmented IT, HR, and facilities tools into one platform
- Modern cloud-native architecture offers rapid multi-week deployment compared to legacy enterprise ITSM tools.
Growth strategies
- Partnering with major collaboration platforms like Slack and Microsoft Teams for joint distribution
- Targeting high- growth mid-market and enterprise organizations seeking modern alternatives to legacy ITSM
- Leveraging backing from Tier- 1 venture funds like Khosla Ventures, Battery Ventures, and Peak XV
- Publishing thought leadership and benchmark reports on AI agents and digital workplace experience
Alternatives
Comparison overview
- Atomicwork natively embeds agentic AI workflows into team collaboration apps like Slack, whereas legacy tools like ServiceNow rely heavily on standalone web portals.
- Atomicwork consolidates IT, HR, and Finance workflows into a single platform without requiring months of custom professional services setup.