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A multi-channel platform that unifies WhatsApp, Facebook, and Instagram into a single shared inbox.
Unifies multiple instant messaging channels into a single shared team inbox. Features automated chatbots to handle FAQs and route leads to specific departments. Provides real-time analytics on chat volumes, agent performance, and response times. Includes an 'Audit' feature to track agent activities and full conversation histories. Offers a mobile app for agents to manage customer interactions on the go.
Consolidation: Removes the need for agents to toggle between five different mobile apps to answer customers. Efficiency: Chatbots handle routine tasks, allowing human agents to focus on high-value sales closing. Accountability: Comprehensive reporting ensures management knows exactly how the team is performing. Local Focus: Built with a strong emphasis on Spanish and English support, dominating the Colombian market.
Category: Business & Operations
Team Size: 37
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B2Chat is a versatile customer communication platform designed for sales and support teams in Latin America. It centralizes messages from WhatsApp API, Facebook Messenger, Instagram, Telegram, and LiveChat into a single web console. By offering multi-agent functionality, chatbots, and deep analytics, it helps businesses improve response times and convert more social conversations into sales.
Founded in 2017 by Victor Saldarriaga in Medellin, Colombia. Victor, an experienced entrepreneur, saw that local businesses were drowning in disconnected WhatsApp messages. He built B2Chat to bring order to the 'Social Messaging' chaos, scaling it into a regional leader in conversational commerce.
