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BOLT ON Technology
BOLT ON Technology provides digital workflow, customer communication, and shop management software designed for independent auto repair and tire service centers. The platform transforms traditional paper-based inspections into digital reports featuring photos, video clips, and condition notes sent directly to vehicle owners via SMS or email. By integrating natively with major shop management systems (SMS), BOLT ON Technology automates appointment reminders, digital check-ins, multi-channel customer communications, and mobile payment collection.
What it does
Converts paper vehicle inspection checklists into digital photo- and video-backed reports sent to customer mobile devices. Automates SMS and email appointment reminders, status updates, deferred service callbacks, and review collection. Enables self-service digital check-in kiosks for vehicle drop-offs, service selections, and contact info updates. Facilitates contact-free mobile payment processing, invoice delivery, and digital signature capture.
Why it works
Bi-directional integration with over 25 major shop management systems eliminates redundant data entry. Visual proof via photos and video clips builds customer trust and increases average repair order approvals. Automated text messaging speeds up customer response times compared to traditional phone calls. Integrated contactless mobile payments accelerate end-of-day checkout and vehicle pickup workflows.
Category: Business & Operations
Team Size: 26-100
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As of 2026
Business & Operations
Revenue: $10M-100M ARR
Digital vehicle inspection and customer communication software for auto repair shops.
Overview
BOLT ON Technology provides digital workflow, customer communication, and shop management software designed for independent auto repair and tire service centers. The platform transforms traditional paper-based inspections into digital reports featuring photos, video clips, and condition notes sent directly to vehicle owners via SMS or email. By integrating natively with major shop management systems (SMS), BOLT ON Technology automates appointment reminders, digital check-ins, multi-channel customer communications, and mobile payment collection.
Funding status: Acquired
Revenue source: Subscriptions
Customer type: B2B
Pricing: Subscription
Tech stack: Java, Android SDK, C#, .NET, Cloud Infrastructure, REST API
Platform: Web • Android • iOS
Integrations: Mitchell 1, Manager SE, ALLDATA, Shop-Ware, Tekmetric, TireMaster, Protractor, RO Writer, REST API
Founder story
BOLT ON Technology was founded in 2008 by Mike Risich in Southampton, Pennsylvania. Risich observed that independent mechanics struggled to build customer trust and explain complex vehicle repairs over phone calls. To solve this, he developed digital vehicle inspection and text-messaging software that lets technicians show vehicle defects visually. In 2021, BOLT ON Technology was acquired by Performant Capital.
What it does
- Converts paper vehicle inspection checklists into digital photo- and video-backed reports sent to customer mobile devices
- Automates SMS and email appointment reminders, status updates, deferred service callbacks, and review collection
- Enables self-service digital check-in kiosks for vehicle drop-offs, service selections, and contact info updates
- Facilitates contact-free mobile payment processing, invoice delivery, and digital signature capture.
Who it's for
- Independent Auto Repair Shops
- Tire & Wheel Service Centers
- Quick Lube & Fleet Maintenance Facilities
- Multi-Location Automotive Service Groups
Why it works
- Bi-directional integration with over 25 major shop management systems eliminates redundant data entry
- Visual proof via photos and video clips builds customer trust and increases average repair order approvals
- Automated text messaging speeds up customer response times compared to traditional phone calls
- Integrated contactless mobile payments accelerate end-of-day checkout and vehicle pickup workflows.
Growth strategies
- Integrating natively with dominant shop management software platforms like Mitchell 1 and ALLDATA.
- Forming strategic distribution partnerships with automotive software providers such as ASA TireMaster.
- Offering BOLT ON University training programs to educate shop owners on digital workflow adoption.
- Expanding product suites through private equity consolidation with complementary tools like MyShopManager and Unotifi.
Alternatives
Comparison overview
- BOLT ON Technology operates as an add-on workflow suite that integrates with existing legacy and cloud shop management platforms, whereas cloud-native systems like Tekmetric build digital inspections directly into the core shop management engine.
- BOLT ON Technology provides dedicated digital check-in kiosk software (Welcome Station), whereas standard digital inspection tools focus exclusively on technician-to-customer communication.