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Digital vehicle inspection and customer communication software for auto repair shops.
Converts paper vehicle inspection checklists into digital photo- and video-backed reports sent to customer mobile devices. Automates SMS and email appointment reminders, status updates, deferred service callbacks, and review collection. Enables self-service digital check-in kiosks for vehicle drop-offs, service selections, and contact info updates. Facilitates contact-free mobile payment processing, invoice delivery, and digital signature capture.
Bi-directional integration with over 25 major shop management systems eliminates redundant data entry. Visual proof via photos and video clips builds customer trust and increases average repair order approvals. Automated text messaging speeds up customer response times compared to traditional phone calls. Integrated contactless mobile payments accelerate end-of-day checkout and vehicle pickup workflows.
Category: Business & Operations
Team Size: 26-100
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BOLT ON Technology provides digital workflow, customer communication, and shop management software designed for independent auto repair and tire service centers. The platform transforms traditional paper-based inspections into digital reports featuring photos, video clips, and condition notes sent directly to vehicle owners via SMS or email. By integrating natively with major shop management systems (SMS), BOLT ON Technology automates appointment reminders, digital check-ins, multi-channel customer communications, and mobile payment collection.
BOLT ON Technology was founded in 2008 by Mike Risich in Southampton, Pennsylvania. Risich observed that independent mechanics struggled to build customer trust and explain complex vehicle repairs over phone calls. To solve this, he developed digital vehicle inspection and text-messaging software that lets technicians show vehicle defects visually. In 2021, BOLT ON Technology was acquired by Performant Capital.
