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Cignara
AI agents for enterprise customer support and sales automation.
What it does
Deploys low-latency voice agents that handle inbound and outbound calls across 32+ languages with human-like turn-taking. Provides action-oriented chat agents capable of executing end-to-end workflows like order tracking and checkouts. Constructs a centralized enterprise knowledge graph linking product catalogs, policies, and transactional records. Offers a real-time agent copilot that transcribes conversations and suggests next-best actions for human support reps.
Why it works
Enterprise-grade policy governance ensures automated interactions adhere strictly to business rules and compliance requirements. End-to-end action execution within legacy IT systems resolves complex customer requests rather than just offering basic text replies. Multi-channel support seamlessly spans both voice and chat platforms to meet global consumer preferences. Grounded knowledge graph architecture eliminates hallucinations by tying answers directly to verified company documents.
Category: AI & Automation
Team Size: 2-10
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As of 2026
AI & Automation
Revenue: $100k-$1M ARR
AI agents for enterprise customer support and sales automation.
Overview
Cignara is an enterprise-grade conversational AI platform that automates customer support and sales workflows across voice and chat channels. Built for Fortune 500-scale companies, its agents reason over customer data and execute actions within legacy IT systems. The platform grounds every interaction in corporate knowledge graphs to ensure hallucination-free, policy-compliant resolutions. It also features a real-time AI copilot to assist human support teams.
Funding status: Funded
Revenue source: Subscriptions
Customer type: B2B
Pricing: Enterprise
Tech stack: Python, React, AWS, OpenAI, LLMs, Vector Databases
Platform: Web
Integrations: Salesforce, Zendesk, Intercom, AWS, Custom APIs, CCaaS Platforms
Founder story
Cignara was founded in 2025 in San Francisco, California, by Nalin Gupta, a two-time Y Combinator founder and former Auro Robotics builder, alongside technical co-founders. The company was created to modernize customer support and sales for massive B2B2C enterprises by deploying governed, action-oriented AI agents capable of operating safely within legacy IT architectures.
What it does
- Deploys low-latency voice agents that handle inbound and outbound calls across 32+ languages with human-like turn-taking
- Provides action-oriented chat agents capable of executing end-to-end workflows like order tracking and checkouts
- Constructs a centralized enterprise knowledge graph linking product catalogs, policies, and transactional records
- Offers a real-time agent copilot that transcribes conversations and suggests next-best actions for human support reps.
Who it's for
- Retail Enterprises
- Banking & Insurance
- Telecom Providers
- SaaS Companies
Why it works
- Enterprise-grade policy governance ensures automated interactions adhere strictly to business rules and compliance requirements
- End-to-end action execution within legacy IT systems resolves complex customer requests rather than just offering basic text replies
- Multi-channel support seamlessly spans both voice and chat platforms to meet global consumer preferences
- Grounded knowledge graph architecture eliminates hallucinations by tying answers directly to verified company documents.
Growth strategies
- Y Combinator network acceleration and venture backing
- Enterprise direct sales targeting Fortune 500 companies
- Strategic case studies featuring major brands like LG
- Product Hunt community launches and tech showcases
Alternatives
Comparison overview
- Cignara focuses heavily on deep end-to-end task execution within legacy enterprise systems and multi-lingual voice calls, whereas traditional support bots primarily rely on basic document retrieval and surface-level FAQs
- Cignara emphasizes strict policy governance and verifiable action handling for high-volume B2B2C brands.