Cignara

Overview

Cignara is an enterprise-grade conversational AI platform that automates customer support and sales workflows across voice and chat channels. Built for Fortune 500-scale companies, its agents reason over customer data and execute actions within legacy IT systems. The platform grounds every interaction in corporate knowledge graphs to ensure hallucination-free, policy-compliant resolutions. It also features a real-time AI copilot to assist human support teams.

What it does

• Deploys low-latency voice agents that handle inbound and outbound calls across 32+ languages with human-like turn-taking.
• Provides action-oriented chat agents capable of executing end-to-end workflows like order tracking and checkouts.
• Constructs a centralized enterprise knowledge graph linking product catalogs, policies, and transactional records.
• Offers a real-time agent copilot that transcribes conversations and suggests next-best actions for human support reps.

Who it's for

• Retail Enterprises
• Banking & Insurance
• Telecom Providers
• SaaS Companies

Why it works

• Enterprise-grade policy governance ensures automated interactions adhere strictly to business rules and compliance requirements.
• End-to-end action execution within legacy IT systems resolves complex customer requests rather than just offering basic text replies.
• Multi-channel support seamlessly spans both voice and chat platforms to meet global consumer preferences.
• Grounded knowledge graph architecture eliminates hallucinations by tying answers directly to verified company documents.

Founder story

Cignara was founded in 2025 in San Francisco, California, by Nalin Gupta, a two-time Y Combinator founder and former Auro Robotics builder, alongside technical co-founders. The company was created to modernize customer support and sales for massive B2B2C enterprises by deploying governed, action-oriented AI agents capable of operating safely within legacy IT architectures.

Alternatives

• Fin by Intercom
• GPTBots.ai
• Moveo.AI
• Cognigy

Comparison overview

• Cignara focuses heavily on deep end-to-end task execution within legacy enterprise systems and multi-lingual voice calls, whereas traditional support bots primarily rely on basic document retrieval and surface-level FAQs. Cignara emphasizes strict policy governance and verifiable action handling for high-volume B2B2C brands.