Conversable

Overview

Conversable provides an enterprise conversational intelligence platform that enables brands to build automated bots and manage messaging interactions across social and digital channels. The platform specializes in conversational commerce, allowing customers to complete transactions, check order statuses, and resolve service requests directly inside messaging apps. It integrates automated natural language workflows with robust backend systems to streamline customer engagement. Major quick-service restaurant and hospitality brands rely on the software to scale customer support and drive off-premise sales.

Founder story

Conversable was founded in 2016 in Austin, Texas, by serial entrepreneur Ben Lamm alongside Andrew Busey and Tony Chen. The company was created to solve the friction brands face in consumer communication by introducing automated conversational interfaces for commerce and support. It was acquired by LivePerson in October 2018.

What it does

• Builds and deploys automated conversational AI bots across messaging and social channels
• Enables conversational commerce for ordering ahead and executing transactions via text or chat
• Provides outbound messaging campaign management and social listening capabilities
• Connects automated interactions with backend enterprise systems for seamless order fulfillment.

Who it's for

• Quick-Service Restaurant Brands
• Hospitality Operators
• Customer Support Leaders
• Enterprise Marketing Teams

Why it works

• Utilizes an enterprise subscription pricing model tailored for high-volume consumer brands
• Positions early within the high-growth conversational commerce and messaging automation market
• Leverages flexible developer templates and multi-channel API integrations to accelerate bot deployment
• Expanded distribution rapidly through marquee partnerships with global retail and food service enterprises.

Growth strategies

• Direct enterprise sales targeting global restaurant and hospitality brands
• Strategic brand partnerships showcasing automated ordering success stories
• Ecosystem expansion through pre- built templates for popular messaging applications
• Integration into broader customer interaction portfolios following acquisition by LivePerson

Alternatives

• LivePerson
• Kore.ai
• Cognigy
• Yellow.ai

Comparison overview

• Focuses heavily on retail and hospitality conversational commerce integration.
• Provides pre-built messaging templates designed specifically for rapid ordering and consumer engagement workflows.