Enquire

Overview

Enquire is a cloud-based CRM, marketing automation, and contact center solution built specifically for the senior living and post-acute care sectors. The platform optimizes sales pipelines by unifying lead tracking, inquiry management, and contact center workflows into a single ecosystem. Designed to boost occupancy rates and improve referral tracking, Enquire helps healthcare and senior care operators make data-driven decisions.

What it does

• Tracks inquiries, leads, and sales conversions across senior care properties.
• Provides integrated contact center and live chat solutions for direct prospect support.
• Automates targeted marketing campaigns and measures cost per inquiry.
• Integrates directly with property management and clinical electronic health record systems.

Who it's for

• Senior Living Communities
• Assisted Living Operators
• Memory Care Facilities
• Post-Acute Healthcare Providers

Why it works

• Purpose-built specifically for senior living workflows, avoiding generic CRM setup overhead.
• Integrated contact center services complement software to capture and convert incoming leads.
• Deep reporting capabilities evaluate marketing campaign ROI down to specific lead sources.
• Industry alignment led to strategic combination into the market-leading Aline platform.

Founder story

Founded in 2010 by Lucas Hayes and Erin Hayes in Greenwood Village, Colorado, Enquire was created to address the lack of specialized sales and marketing technology for senior living operators. The founders built a platform combining CRM software with contact center services. In October 2022, Enquire merged with Sherpa and Glennis Solutions to form Aline.

Alternatives

• Aline
• Sherpa CRM
• Eldermark CRM
• HubSpot

Comparison overview

• Enquire offers deep industry-tailored senior living workflows and contact center integration compared to generalist CRMs like HubSpot.
• Unlike standalone CRM tools, Enquire combines software with dedicated call center and lead capture services.