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An autonomous AI customer support agent built to resolve tickets, execute actions, and hand off to human teams natively.
automated ticket resolution multichannel conversation tracking live action execution smart human escalation knowledge base synchronization
Leverages Model Context Protocol to execute real actions safely within external databases Maintains conversational context over multi-turn interactions better than basic chatbots Features a no-code visual workflow configuration that deploys within minutes Ensures data sovereignty and GDPR compliance via European localized server hosting
Category: AI & Automation
Team Size: 26-100
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Hugo AI is an autonomous customer support agent developed and powered by Crisp. The platform reads customer intent and context across multiple communication channels, automatically resolving up to 60% of routine inquiries. Using Model Context Protocol (MCP), Hugo can access live business data to independently process refunds, pull account details, or track customer orders. When complex situations arise, it passes the conversation to human support staff seamlessly with full historical context.
Hugo AI was engineered by the creators of Crisp, Baptiste Jamin and Valerian Saliou, and unveiled as a major technological evolutionary pivot. Recognizing that standard rule-based live chat software could no longer scale with modern high-volume support demands, they built Hugo to function as an independent digital teammate capable of making safe contextual decisions.
