Loading SaaS profile...
Loading SaaS profile...
Real-time community chat and AI-powered customer support ticketing software.
Provides embedded real-time chat widgets for websites, web applications, and online communities. Trains AI support agents on help centers, documentation, and past customer support tickets. Automates repetitive customer queries, password resets, and account troubleshooting via AI deflection. Routes complex support conversations seamlessly to human agents with full interaction context.
Plug-and-play CMS plugins allow instant installation without complex backend development. AI ticket deflection reduces manual customer support overhead by automatically resolving common issues. Full context handoff ensures continuous, smooth transitions from AI agents to human staff. Flexible API endpoints allow custom integration with web applications and community engines.
Category: AI & Automation
Team Size: 2-10
Visit Website
iFlyLabs is a software development company best known for creating iFlyChat, an AI-powered customer support and real-time community chat engine. The platform provides embedded chat, peer-to-peer messaging, group discussions, and AI support agents trained on company documentation and knowledge bases. Designed to reduce ticket volume and boost engagement, iFlyLabs enables websites and online communities to deliver instant support and interactive messaging.
iFlyLabs was founded in 2013 to solve the challenge of embedding reliable, real-time messaging into web applications without building chat infrastructure from scratch. The founders created iFlyChat to provide turnkey community chat engines, later expanding into AI-driven customer support automation to help online businesses handle high ticket volumes efficiently.
