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AI-powered conversational commerce for e-commerce and D2C brands.
Automates customer support queries with high-precision AI agents. Facilitates end-to-end shopping journeys inside WhatsApp and Instagram. Provides a unified team inbox for human agents to handle complex queries. Sends automated recovery campaigns for abandoned carts. Offers detailed analytics on chat-led revenue and agent performance.
Specific NLP: Trained specifically on e-commerce datasets, meaning it understands 'Where is my order?' better than general bots. Multichannel: Synchronizes conversations across the most popular social messaging platforms. Revenue Focus: Doesn't just 'solve tickets'—it actively tries to 'close sales' via proactive chat. Speed: Offers real-time responses that meet the high expectations of modern social media shoppers.
Category: Business & Operations
Team Size: 26-100
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LimeChat is an AI-driven platform that enables e-commerce brands to provide human-like support and drive sales through messaging apps like WhatsApp, Instagram, and Facebook. Using advanced NLP, it automates up to 80% of customer queries and proactively engages shoppers to reduce cart abandonment and increase lifetime value.
Founded in 2020 by Aniket Bajpai and Nikhil Gupta in Bengaluru. Both founders have extensive AI backgrounds from MIT and CMU. They noticed that while consumers were moving to chat, business-to-consumer communication was still stuck in slow emails and clunky bots. They built LimeChat to bring 'in-store' interaction quality to the digital world.
