Loading SaaS profile...
MyAlice
The all-in-one conversational suite that unifies social messaging, customer support, and sales for e-commerce.
What it does
Unifies multiple social messaging channels into one collaborative team inbox. Integrates with Shopify and WooCommerce to surface live order and inventory data. Features multilingual AI chatbots to automate FAQs and lead qualification 24/7. Enables direct sales through 'Product Recommendations' and in-chat checkout links. Provides deep analytics on agent performance, response times, and chat-driven revenue.
Why it works
Consolidation: Removes the need for agents to manage 5 different mobile apps simultaneously. ROI: Proven to increase conversion rates by closing deals while the customer is engaged in chat. Context: Agents don't have to ask for order numbers; they are displayed automatically beside the chat. Automation: Chatbots handle routine queries, freeing up human agents for high-value sales tasks.
Category: Business & Operations
Team Size: 26-100
Visit Website
As of 2026
Business & Operations
Revenue: $1M-$5M ARR
The all-in-one conversational suite that unifies social messaging, customer support, and sales for e-commerce.
Overview
MyAlice (myalice.ai) is a comprehensive customer engagement platform designed for e-commerce and D2C brands. It unifies interactions from WhatsApp, Instagram, Messenger, and Telegram into a single shared inbox. By integrating directly with Shopify and WooCommerce, it allows agents to see customer order history, recommend products, and create new orders directly within the chat window, turning support conversations into sales opportunities.
Funding status: Funded
Revenue source: Subscriptions
Customer type: B2B
Pricing: Subscription
Tech stack: React, Node.js, AWS, Python (AI)
Platform: Web • iOS • Android
Integrations: Shopify, WooCommerce, Salla, WhatsApp, Instagram, Zapier
Founder story
Founded in 2018 by Shuvo Rahman in Singapore (with roots in Bangladesh). Shuvo, a tech entrepreneur who previously founded ALICE, realized that while brands were moving to social media, their support tools were still email-centric. He built MyAlice to be the 'Conversational Operating System' for modern e-commerce.
What it does
- Unifies multiple social messaging channels into one collaborative team inbox
- Integrates with Shopify and WooCommerce to surface live order and inventory data
- Features multilingual AI chatbots to automate FAQs and lead qualification 24/7
- Enables direct sales through 'Product Recommendations' and in-chat checkout links
- Provides deep analytics on agent performance, response times, and chat-driven revenue.
Who it's for
- D2C E-commerce Brands
- Digital Marketing Agencies
- Customer Support Teams
- Social Commerce Businesses
Why it works
- Consolidation: Removes the need for agents to manage 5 different mobile apps simultaneously
- ROI: Proven to increase conversion rates by closing deals while the customer is engaged in chat
- Context: Agents don't have to ask for order numbers; they are displayed automatically beside the chat
- Automation: Chatbots handle routine queries, freeing up human agents for high-value sales tasks.
Growth strategies
- Targeted the high- growth 'Social Commerce' market in the Middle East and South Asia.
- Used a high- value product-led approach with a free trial and generous entry tier.
- Raised $500k in Seed funding to scale their AI engine and global sales team.
- Leveraged a performance narrative focusing on 'Reducing response time by 70%' for online stores.
Alternatives
Comparison overview
- Gorgias: The premium Shopify standard; MyAlice is a more affordable and agile alternative for global markets.
- ManyChat: Purely for marketing; MyAlice is a full support AND sales CRM for messaging teams.
- MyAlice is the best choice for e-commerce brands that treat WhatsApp and Instagram as primary sales channels.