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The all-in-one conversational suite that unifies social messaging, customer support, and sales for e-commerce.
Unifies multiple social messaging channels into one collaborative team inbox. Integrates with Shopify and WooCommerce to surface live order and inventory data. Features multilingual AI chatbots to automate FAQs and lead qualification 24/7. Enables direct sales through 'Product Recommendations' and in-chat checkout links. Provides deep analytics on agent performance, response times, and chat-driven revenue.
Consolidation: Removes the need for agents to manage 5 different mobile apps simultaneously. ROI: Proven to increase conversion rates by closing deals while the customer is engaged in chat. Context: Agents don't have to ask for order numbers; they are displayed automatically beside the chat. Automation: Chatbots handle routine queries, freeing up human agents for high-value sales tasks.
Category: Business & Operations
Team Size: 26-100
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MyAlice (myalice.ai) is a comprehensive customer engagement platform designed for e-commerce and D2C brands. It unifies interactions from WhatsApp, Instagram, Messenger, and Telegram into a single shared inbox. By integrating directly with Shopify and WooCommerce, it allows agents to see customer order history, recommend products, and create new orders directly within the chat window, turning support conversations into sales opportunities.
Founded in 2018 by Shuvo Rahman in Singapore (with roots in Bangladesh). Shuvo, a tech entrepreneur who previously founded ALICE, realized that while brands were moving to social media, their support tools were still email-centric. He built MyAlice to be the 'Conversational Operating System' for modern e-commerce.
