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Observe.ai
The Intelligent Workforce Platform that unifies contact center conversation visibility and agent coaching.
What it does
Analyzes 100% of voice and chat interactions for sentiment and compliance. Features 'VoiceAI Agents' to automate routine customer inquiries in real-time. Provides automated agent coaching and feedback loops based on call performance. Includes a real-time 'Revenue Execution' suite to boost sales conversions. Generates automated summaries and transcripts for all customer interactions.
Why it works
Visibility: Traditional centers only monitor 2-3% of calls; Observe.ai monitors everything automatically. Actionable: Turns massive amounts of raw audio into structured data and coaching tasks. ROI: Proven to increase agent productivity and revenue while reducing compliance risk. Integration: Works seamlessly with existing contact center infrastructure (CCaaS).
Category: Business & Operations
Team Size: 250-500
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As of 2026
Business & Operations
Revenue: $10M-$100M ARR
The Intelligent Workforce Platform that unifies contact center conversation visibility and agent coaching.
Overview
Observe.ai is an enterprise AI platform that transforms contact center operations through real-time and post-interaction intelligence. By using advanced speech recognition and NLP to analyze 100% of customer conversations, it provides managers with automated quality assurance, performance coaching, and business-improving insights. It helps large organizations boost sales, improve compliance, and drive customer satisfaction.
Funding status: Funded
Revenue source: Subscriptions
Customer type: B2B
Pricing: Enterprise
Tech stack: Python, React, NLP Models, AWS, Kubernetes
Platform: Web
Integrations: Zoom, Salesforce, Genesys, Five9, Amazon Connect, Slack
Founder story
Founded in 2017 by Swapnil Jain, Akash Singh, and Sharath Keshava Narayana in San Francisco. The founders, with backgrounds at Twitter and Google, realized that while contact centers were the primary touchpoint for brands, they were 'woefully in the dark' data-wise. They built Observe.ai to bring Google-level search and intelligence to customer calls.
What it does
- Analyzes 100% of voice and chat interactions for sentiment and compliance
- Features 'VoiceAI Agents' to automate routine customer inquiries in real-time
- Provides automated agent coaching and feedback loops based on call performance
- Includes a real-time 'Revenue Execution' suite to boost sales conversions
- Generates automated summaries and transcripts for all customer interactions.
Who it's for
- Contact Center Directors
- Customer Experience (CX) Leaders
- Sales Operations Teams
- Compliance Officers
Why it works
- Visibility: Traditional centers only monitor 2-3% of calls; Observe.ai monitors everything automatically
- Actionable: Turns massive amounts of raw audio into structured data and coaching tasks
- ROI: Proven to increase agent productivity and revenue while reducing compliance risk
- Integration: Works seamlessly with existing contact center infrastructure (CCaaS).
Growth strategies
- Targeted the 'SaaS Enterprise' and 'BPO' markets with a focus on 'System of Intelligence'.
- Raised $214M in total funding, including a $125M Series C led by SoftBank Vision Fund.
- Expanded from post- call analytics into 'Real-Time' guidance and AI agents.
- Leveraged high- trust partnerships with platforms like Zoom and Microsoft.
Alternatives
Comparison overview
- Gong: Great for general sales teams; Observe.ai is the specialist for high-volume, regulated contact center operations.
- Dialpad: A full communication suite; Observe.ai is an intelligence layer that sits on top of any phone system.
- Observe.ai is the premier choice for enterprises that treat their contact center as a growth engine.