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The Intelligent Workforce Platform that unifies contact center conversation visibility and agent coaching.
Analyzes 100% of voice and chat interactions for sentiment and compliance. Features 'VoiceAI Agents' to automate routine customer inquiries in real-time. Provides automated agent coaching and feedback loops based on call performance. Includes a real-time 'Revenue Execution' suite to boost sales conversions. Generates automated summaries and transcripts for all customer interactions.
Visibility: Traditional centers only monitor 2-3% of calls; Observe.ai monitors everything automatically. Actionable: Turns massive amounts of raw audio into structured data and coaching tasks. ROI: Proven to increase agent productivity and revenue while reducing compliance risk. Integration: Works seamlessly with existing contact center infrastructure (CCaaS).
Category: Business & Operations
Team Size: 250-500
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Observe.ai is an enterprise AI platform that transforms contact center operations through real-time and post-interaction intelligence. By using advanced speech recognition and NLP to analyze 100% of customer conversations, it provides managers with automated quality assurance, performance coaching, and business-improving insights. It helps large organizations boost sales, improve compliance, and drive customer satisfaction.
Founded in 2017 by Swapnil Jain, Akash Singh, and Sharath Keshava Narayana in San Francisco. The founders, with backgrounds at Twitter and Google, realized that while contact centers were the primary touchpoint for brands, they were 'woefully in the dark' data-wise. They built Observe.ai to bring Google-level search and intelligence to customer calls.
