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AI-native customer support and feedback platform for SaaS teams.
Consolidates live chat, support tickets, feedback boards, and roadmaps into a single shared workspace. Uses an AI agent to answer support queries, access APIs through MCP, and hand off to human agents. Automatically identifies, deduplicates, and groups similar feature requests from various channels. Scores feature requests by customer reach and MRR to help prioritize the product roadmap. Automates the feedback loop by notifying customers when their requested features are shipped.
Eliminates the need to manually copy data between separate support helpdesks and feedback boards. Uses AI to automatically deduplicate redundant requests and surface the true volume of customer needs. Features flat pricing without per-seat or per-resolution fees, making it cost-effective for growing teams. Integrates with tools like Claude, ChatGPT, and Cursor via an MCP server for seamless roadmap updates. Links roadmap items directly to original customer conversations for automated release notifications.
Category: Productivity
Team Size: 2-10
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ProductBridge is an AI-native customer support and feedback management platform designed for SaaS teams. It consolidates live chat, a help center, surveys, feedback boards, roadmaps, and changelogs into a single system. Its AutoBridge AI agent analyzes support conversations, deduplicates requests, and groups them by themes and revenue impact, allowing teams to turn customer chats directly into actionable roadmap items.
Founded by Hareesh Vemasani in 2026. After observing that feature requests typically started as support conversations rather than on feedback boards, he built ProductBridge to merge the customer support and product feedback stacks, ensuring context is always preserved within one unified system.
