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Reamaze | Plorik

Reamaze dashboard and user interface - Integrated helpdesk and customer messaging for e-commerce and retail brands.

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Reamaze

Business & Operations

Revenue: $10M-$100M ARR

Integrated helpdesk and customer messaging for e-commerce and retail brands.

Overview

Reamaze is an all-in-one customer engagement and support platform designed specifically for e-commerce businesses. It unifies email, live chat, social media, SMS, and VoIP into a single collaborative inbox, allowing teams to deliver seamless support and drive sales through automated engagement and deep CRM integrations.

Founded year: 2012

Founder: Lu Wang, David Feng

Team size: 26-100

Popularity: Trusted by 5,000+ brands and a GoDaddy portfolio company

HQ: San Jose, USA

Status: Acquired

Funding status: Acquired

Customer type: B2B

Funding: Acquired

Pricing: Subscription

Tech stack: React, Node.js, AWS

Platform: Web • iOS • Android

Integrations: Shopify, BigCommerce, Magento, WooCommerce, Salesforce, Slack, Zapier

What it does

Unifies multi-channel conversations (Email, Facebook, Instagram, SMS, Chat) in one inbox.
Features 'Reamaze Live' for real-time customer monitoring and proactive chat triggers.
Provides a built-in knowledge base (FAQ) for customer self-service.
Automates repetitive tasks with 'Workflows' and AI-powered response suggestions.
Integrates deeply with Shopify and BigCommerce to show order data inside the chat interface.

Who it's for

E-commerce Merchants
D2C Brand Owners
Customer Support Teams
Retail Agencies

Why it works

Native E-commerce Context: Allows agents to see a customer's order history and lifetime value directly beside the conversation.
Consolidation: Replaces disparate live chat and helpdesk tools with one integrated suite.
Speed: Known for its lightweight, high-performance chat widget that won't slow down site load speeds.
Proactive: Uses behavioral triggers to message customers before they leave their cart.

Founder story

Founded in 2012 by Lu Wang and David Feng in San Jose, California. The founders realized that existing helpdesk tools were built for enterprise IT, not modern retailers. They built Reamaze to be the 'conversation layer' for e-commerce, eventually scaling it to serve thousands of brands before being acquired by GoDaddy.

Alternatives

Comparison overview

Gorgias: The main Shopify-specific rival; Reamaze is often preferred for its better value and broader omnichannel flexibility.
Zendesk: Much more complex and enterprise-heavy; Reamaze is the agile choice for growing retailers.
Reamaze is the top choice for brands that want to turn customer service into a growth engine.

Social links

Website