Retently

Overview

Retently is a customer experience management platform designed to help subscription and e-commerce businesses measure customer satisfaction. It captures feedback across the entire customer journey using NPS, CSAT, and CES surveys. The platform delivers AI-powered insights, spotlighting patterns and trends to help companies reduce churn, improve customer loyalty, and scale customer success effectively.

What it does

• Automates Net Promoter Score surveys to measure customer satisfaction.
• Segments customer data to send highly targeted survey campaigns.
• Identifies churn risks and highlights brand advocates effectively.
• Integrates with major CRM platforms to sync feedback natively.

Who it's for

• B2B SaaS companies
• E-commerce brands
• Subscription-based services
• Customer-centric enterprises

Why it works

• Automates feedback collection across the entire customer journey
• Uses AI for theme and sentiment analysis to provide actionable insights
• Supports multi-channel survey distribution via email, web, and in-app widgets
• Integrates seamlessly with CRM, BI, and e-commerce tools like Shopify and HubSpot
• Includes smart throttling and bot protection to ensure high-quality data

Founder story

Retently was founded in 2015 by Vladimir Tribusean. Based in the United States, the company was built to address the need for a lean, effective way for businesses to collect and act on customer feedback to drive retention. It remains a bootstrapped and independent company laser-focused on improving customer experience management.

Alternatives

• Delighted
• Qualtrics
• SurveyMonkey
• Typeform

Comparison overview

• Retently specializes in B2B and e-commerce subscription metrics compared to general-purpose survey tools like SurveyMonkey.
• It provides more targeted CX-specific features and AI sentiment analysis than standard form builders like Typeform.