Retently

Overview

Retently is a customer experience management platform designed to help subscription and e-commerce businesses measure customer satisfaction. It captures feedback across the entire customer journey using NPS, CSAT, and CES surveys. The platform delivers AI-powered insights, spotlighting patterns and trends to help companies reduce churn, improve customer loyalty, and scale customer success effectively.

Founder story

Retently was founded in 2015 by Vladimir Tribusean. Based in the United States, the company was built to address the need for a lean, effective way for businesses to collect and act on customer feedback to drive retention. It remains a bootstrapped and independent company laser-focused on improving customer experience management.

What it does

• • Automates Net Promoter Score surveys to measure customer satisfaction
• • Segments customer data to send highly targeted survey campaigns
• • Identifies churn risks and highlights brand advocates effectively
• • Integrates with major CRM platforms to sync feedback natively.

Who it's for

• B2B SaaS companies
• E-commerce brands
• Subscription-based services
• Customer-centric enterprises

Why it works

• Automates feedback collection across the entire customer journey
• Uses AI for theme and sentiment analysis to provide actionable insights
• Supports multi-channel survey distribution via email, web, and in-app widgets
• Integrates seamlessly with CRM, BI, and e-commerce tools like Shopify and HubSpot
• Includes smart throttling and bot protection to ensure high-quality data

Alternatives

• Delighted
• Qualtrics
• SurveyMonkey
• Typeform

Comparison overview

• Retently specializes in B2B and e-commerce subscription metrics compared to general-purpose survey tools like SurveyMonkey.
• It provides more targeted CX-specific features and AI sentiment analysis than standard form builders like Typeform.