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As of 2026
Marketing & Growth
Revenue: $1M-$10M ARR
AI-powered customer feedback and survey platform for retention.
Overview
Retently is a customer experience management platform designed to help subscription and e-commerce businesses measure customer satisfaction. It captures feedback across the entire customer journey using NPS, CSAT, and CES surveys. The platform delivers AI-powered insights, spotlighting patterns and trends to help companies reduce churn, improve customer loyalty, and scale customer success effectively.
Funding status: Bootstrapped
Revenue source: Subscriptions
Customer type: B2B
Pricing: Subscription
Tech stack: REST API, AI Analytics, Web Survey Widgets
Platform: Web
Integrations: Shopify, HubSpot, Slack, Zendesk, Freshdesk, Klaviyo, Zapier, Make, Yotpo, Gorgias
Founder story
Retently was founded in 2015 by Vladimir Tribusean. Based in the United States, the company was built to address the need for a lean, effective way for businesses to collect and act on customer feedback to drive retention. It remains a bootstrapped and independent company laser-focused on improving customer experience management.
What it does
- • Automates Net Promoter Score surveys to measure customer satisfaction
- • Segments customer data to send highly targeted survey campaigns
- • Identifies churn risks and highlights brand advocates effectively
- • Integrates with major CRM platforms to sync feedback natively.
Who it's for
- B2B SaaS companies
- E-commerce brands
- Subscription-based services
- Customer-centric enterprises
Why it works
- Automates feedback collection across the entire customer journey
- Uses AI for theme and sentiment analysis to provide actionable insights
- Supports multi-channel survey distribution via email, web, and in-app widgets
- Integrates seamlessly with CRM, BI, and e-commerce tools like Shopify and HubSpot
- Includes smart throttling and bot protection to ensure high-quality data
Growth strategies
- Product- led growth through intuitive self-service onboarding
- Focusing on high- retention metrics to attract subscription-based clients
- Expanding integrations with major e- commerce and CRM ecosystems
- Providing AI- driven actionable data to differentiate from simple survey tools
Alternatives
Comparison overview
- Retently specializes in B2B and e-commerce subscription metrics compared to general-purpose survey tools like SurveyMonkey.
- It provides more targeted CX-specific features and AI sentiment analysis than standard form builders like Typeform.