Loading SaaS profile...
Richpanel
The customer support platform for e-commerce brands to automate 50%+ of their requests.
What it does
Unifies support across Email, WhatsApp, Facebook, Instagram, and SMS. Provides a branded self-service portal for tracking and managing orders. Automates repetitive queries (e.g., 'Where is my order?') with AI-driven flows. Syncs deeply with Shopify and Magento to show order data beside conversations. Features 'Agent Performance' and 'Revenue Attribution' analytics.
Why it works
Self-Service Focus: Unlike other tools that focus on 'faster replies', Richpanel focuses on 'no replies' by empowering customers. Native E-commerce Context: Agents don't have to switch tabs to process a refund or check shipping status. Efficiency: Proven to reduce ticket volume by up to 50% through automated customer-led resolution. ROI: Directly links support efforts to revenue and retention metrics.
Category: Business & Operations
Team Size: 26-100
Visit Website
As of 2026
Business & Operations
Revenue: $1M-$10M ARR
The customer support platform for e-commerce brands to automate 50%+ of their requests.
Overview
Richpanel is an AI-powered helpdesk and customer experience platform built specifically for e-commerce. It unifies all customer messages—email, chat, WhatsApp, and social—into one dashboard. Its standout feature is a self-service portal that allows customers to track orders, manage returns, and resolve issues without ever speaking to an agent, significantly reducing support volume for brands.
Funding status: Funded
Revenue source: Subscriptions
Customer type: B2B
Pricing: Subscription
Tech stack: React, Node.js, AWS
Platform: Web • iOS • Android
Integrations: Shopify, Magento, WooCommerce, Salesforce, Klaviyo, Zapier
Founder story
Founded in 2018 by Amit R G and G D J Dorai in San Jose (with a strong presence in Mumbai, India). The founders realized that 70% of e-commerce support queries were about simple order tasks. They built Richpanel to provide the automated, self-serve experience that modern customers expect, moving away from slow, manual ticketing.
What it does
- Unifies support across Email, WhatsApp, Facebook, Instagram, and SMS
- Provides a branded self-service portal for tracking and managing orders
- Automates repetitive queries (e.g., 'Where is my order?') with AI-driven flows
- Syncs deeply with Shopify and Magento to show order data beside conversations
- Features 'Agent Performance' and 'Revenue Attribution' analytics.
Who it's for
- Shopify Merchants
- D2C Brand Owners
- Customer Support Managers
- High-volume Retailers
Why it works
- Self-Service Focus: Unlike other tools that focus on 'faster replies', Richpanel focuses on 'no replies' by empowering customers
- Native E-commerce Context: Agents don't have to switch tabs to process a refund or check shipping status
- Efficiency: Proven to reduce ticket volume by up to 50% through automated customer-led resolution
- ROI: Directly links support efforts to revenue and retention metrics.
Growth strategies
- Targeted high- growth Shopify and Magento stores as the primary customer base.
- Used a performance narrative: 'Turn customer service from a cost center into a profit center'.
- Leveraged a seed round from Surge (Sequoia India) to expand into the US market.
- Built a reputation for having a more modern, 'Amazon- like' self-service interface compared to legacy tools.
Alternatives
Comparison overview
- Gorgias: The main Shopify rival; Richpanel is often preferred for its superior self-service automation and 'no-agent' philosophy.
- Zendesk: Richpanel is the more agile, purpose-built e-commerce specialist for smaller and mid-sized D2C brands.
- Richpanel is the go-to for brands that want to eliminate support tickets through automation.