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The customer support platform for e-commerce brands to automate 50%+ of their requests.
Unifies support across Email, WhatsApp, Facebook, Instagram, and SMS. Provides a branded self-service portal for tracking and managing orders. Automates repetitive queries (e.g., 'Where is my order?') with AI-driven flows. Syncs deeply with Shopify and Magento to show order data beside conversations. Features 'Agent Performance' and 'Revenue Attribution' analytics.
Self-Service Focus: Unlike other tools that focus on 'faster replies', Richpanel focuses on 'no replies' by empowering customers. Native E-commerce Context: Agents don't have to switch tabs to process a refund or check shipping status. Efficiency: Proven to reduce ticket volume by up to 50% through automated customer-led resolution. ROI: Directly links support efforts to revenue and retention metrics.
Category: Business & Operations
Team Size: 26-100
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Richpanel is an AI-powered helpdesk and customer experience platform built specifically for e-commerce. It unifies all customer messages—email, chat, WhatsApp, and social—into one dashboard. Its standout feature is a self-service portal that allows customers to track orders, manage returns, and resolve issues without ever speaking to an agent, significantly reducing support volume for brands.
Founded in 2018 by Amit R G and G D J Dorai in San Jose (with a strong presence in Mumbai, India). The founders realized that 70% of e-commerce support queries were about simple order tasks. They built Richpanel to provide the automated, self-serve experience that modern customers expect, moving away from slow, manual ticketing.
