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SaaS Labs | Plorik

SaaS Labs dashboard and user interface - AI-powered business communication and cloud telephony platform for sales and support.

As of 2026

SaaS Labs

AI & Automation

Revenue: $10M-100M ARR

AI-powered business communication and cloud telephony platform for sales and support.

Overview

SaaS Labs is a software studio and enterprise platform provider that develops AI-powered communication and workflow tools. Its product suite—including JustCall, Helpwise, CallPage, and AtomsAI—delivers cloud telephony, shared inbox collaboration, and intelligent callback automation. By integrating deeply with major CRM and helpdesk systems, SaaS Labs helps sales and customer support teams automate repetitive tasks and optimize call operations. The platform transforms raw customer interactions into actionable insights using artificial intelligence.

Founded year: 2016

Founder: Gaurav Sharma

Team size: 100+

Popularity: Trusted by over 6,000 customers in more than 40 countries globally

HQ: San Francisco, California, United States

Status: Active

Funding status: Funded

Customer type: B2B

Funding: $74.2M total raised across Series A and Series B rounds

Pricing: Subscription

Tech stack: Node.js, React, Python, WebRTC, Google Cloud Platform, MySQL, Redis

Platform: Web • iOS • Android

Integrations: HubSpot, Salesforce, Zendesk, Pipedrive, Freshdesk, Intercom, Zoho CRM, Slack

What it does

Provides cloud phone systems with AI call routing, recording, and real-time sentiment analytics.
Centralizes customer conversations across SMS, email, and social messaging into shared team inboxes.
Automates website lead capture and immediate phone callbacks using smart widget targeting.
Syncs call logs, messaging data, and customer activity bi-directionally with popular CRMs.

Who it's for

Inside Sales Teams
Customer Support Representatives
Revenue Operations Managers
Growing B2B Enterprises

Why it works

Multi-product portfolio addresses both voice calls and digital customer service messaging natively.
Pre-built integrations with top CRMs minimize workflow disruption and manual data entry.
Embedded AI features deliver real-time conversation intelligence without third-party add-ons.
Flexible seat-based subscription pricing allows rapid scaling for expanding sales and support teams.

Founder story

SaaS Labs was founded in 2016 by Gaurav Sharma. Operating out of San Francisco and India, he established the company to address the manual complexities and fragmented tools used by sales and support representatives. Sharma built SaaS Labs into a high-growth suite of communication platforms, securing Series A and B funding from Eight Roads Ventures and Base10 Partners to scale globally.

Alternatives

Comparison overview

SaaS Labs offers an integrated suite of cloud telephony and customer communication tools focused on sales and support automation.
Unlike standalone phone providers like Aircall or Dialpad, SaaS Labs combines voice, shared inbox, and automated web call-back widgets under a single multi-product platform.

Social links

Website