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SingleComm | Plorik

SingleComm dashboard and user interface - Cloud contact center software with drag-and-drop workflow automation.

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SingleComm

AI & Automation

Revenue: $10M-100M ARR

Cloud contact center software with drag-and-drop workflow automation.

Overview

SingleComm provides a cloud-native contact center software platform that combines omnichannel communications, dynamic agent workflows, and enriched analytics in a single pane of glass. The software features an intuitive drag-and-drop workflow builder that enables non-technical users to design and deploy custom communication paths without coding. It supports voice, chat, SMS, and email through a secure WebRTC architecture. Enterprises rely on the system to minimize agent training time and enhance customer engagement.

Founded year: 2014

Founder: Michael Puccinelli

Team size: 11-25

Popularity: 50M+ WebRTC interactions processed

HQ: Richmond, VA, United States

Status: Active

Funding status: Bootstrapped

Customer type: B2B

Funding: Bootstrapped and privately funded

Pricing: Subscription

Tech stack: Cloud Infrastructure, WebRTC, WebSocket, Python, React, REST APIs

Platform: Web • Cloud

Integrations: Amazon Connect, Mitel MiVoice, Salesforce, HubSpot, Payment Gateways, Custom CRM APIs

What it does

Builds and deploys dynamic communication workflows and scripts instantly using an intuitive drag-and-drop interface.
Unifies voice, chat, SMS, and email channels under a single automated contact distributor (ACD) desktop.
Combines in-session agent-customer interactions with real-time analytics dashboards for cross-channel insights.
Secures sensitive customer data using PCI-certified, SOC 2-certified, and HIPAA-compliant components.

Who it's for

Contact Center Managers
Customer Support Teams
Business Process Outsourcers
IT Administrators

Why it works

Utilizes a predictable SaaS subscription model designed for modern virtual and remote contact center environments.
Positions as an all-in-one unified desktop solution eliminating multi-tab switching and high training overheads.
Leverages robust WebRTC technology for fast, scalable, and secure real-time global voice interactions.
Expands distribution through open architecture integrations with major CRM and communication stacks.

Founder story

SingleComm was founded in 2014 by Michael Puccinelli in Richmond, Virginia. Developed by contact center professionals, the company set out to solve the high training costs and rigid programming constraints associated with legacy call center software. The founders built a cloud-native platform centered around a unified desktop and no-code visual workflow architecture.

Alternatives

Comparison overview

Focuses heavily on a visual drag-and-drop workflow builder that enables non-technical creation of scripts and routing paths.
Combines unified WebRTC voice channels directly with multi-tenant compliance tools for healthcare and financial services.

Social links

Website