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As of 2026
AI & Automation
Revenue: $10M-100M ARR
Cloud contact center software with drag-and-drop workflow automation.
Overview
SingleComm provides a cloud-native contact center software platform that combines omnichannel communications, dynamic agent workflows, and enriched analytics in a single pane of glass. The software features an intuitive drag-and-drop workflow builder that enables non-technical users to design and deploy custom communication paths without coding. It supports voice, chat, SMS, and email through a secure WebRTC architecture. Enterprises rely on the system to minimize agent training time and enhance customer engagement.
Funding status: Bootstrapped
Revenue source: Subscriptions
Customer type: B2B
Pricing: Subscription
Tech stack: Cloud Infrastructure, WebRTC, WebSocket, Python, React, REST APIs
Platform: Web • Cloud
Integrations: Amazon Connect, Mitel MiVoice, Salesforce, HubSpot, Payment Gateways, Custom CRM APIs
Founder story
SingleComm was founded in 2014 by Michael Puccinelli in Richmond, Virginia. Developed by contact center professionals, the company set out to solve the high training costs and rigid programming constraints associated with legacy call center software. The founders built a cloud-native platform centered around a unified desktop and no-code visual workflow architecture.
What it does
- Builds and deploys dynamic communication workflows and scripts instantly using an intuitive drag-and-drop interface
- Unifies voice, chat, SMS, and email channels under a single automated contact distributor (ACD) desktop
- Combines in-session agent-customer interactions with real-time analytics dashboards for cross-channel insights
- Secures sensitive customer data using PCI-certified, SOC 2-certified, and HIPAA-compliant components.
Who it's for
- Contact Center Managers
- Customer Support Teams
- Business Process Outsourcers
- IT Administrators
Why it works
- Utilizes a predictable SaaS subscription model designed for modern virtual and remote contact center environments
- Positions as an all-in-one unified desktop solution eliminating multi-tab switching and high training overheads
- Leverages robust WebRTC technology for fast, scalable, and secure real-time global voice interactions
- Expands distribution through open architecture integrations with major CRM and communication stacks.
Growth strategies
- Direct B2B enterprise sales targeting customer service departments and BPO operators
- Strategic technology partnerships with major cloud infrastructure and communication providers
- Content marketing focused on contact center efficiency, AI automation, and script cost savings
- Targeted outreach emphasizing rapid workflow deployment timelines compared to legacy systems
Alternatives
Comparison overview
- Focuses heavily on a visual drag-and-drop workflow builder that enables non-technical creation of scripts and routing paths.
- Combines unified WebRTC voice channels directly with multi-tenant compliance tools for healthcare and financial services.