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SuperOps
SuperOps is a modern, unified Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) platform built for Managed Service Providers (MSPs) and internal IT teams. The cloud-native platform combines ticketing, asset management, automated patch management, IT documentation, and client billing into a single interface. By leveraging intelligent automation and AI, SuperOps eliminates context-switching across fragmented IT tools. This streamlines service desk operations, remote endpoint management, and business workflows.
What it does
Combines RMM endpoint tracking with PSA ticketing, invoicing, and contract management in one unified console. Automates software patch management, OS updates, and custom script execution across client networks. Delivers AI-driven intelligent alerting to filter noise and prioritize critical IT incidents. Tracks project milestones, client contracts, billable hours, and accounting sync from a central dashboard.
Why it works
Unified PSA-RMM codebase eliminates manual data syncing and friction between ticketing and remote monitoring. Modern user experience reduces technician onboarding time compared to legacy, fragmented MSP tools. Human-in-the-loop AI automates routine technician responses while maintaining oversight on critical actions. Transparent seat-based pricing allows growing MSPs to scale without per-endpoint price penalties.
Category: AI & Automation
Team Size: 100+
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As of 2026
AI & Automation
Revenue: $10M-100M ARR
AI-powered unified PSA and RMM platform for Managed Service Providers.
Overview
SuperOps is a modern, unified Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) platform built for Managed Service Providers (MSPs) and internal IT teams. The cloud-native platform combines ticketing, asset management, automated patch management, IT documentation, and client billing into a single interface. By leveraging intelligent automation and AI, SuperOps eliminates context-switching across fragmented IT tools. This streamlines service desk operations, remote endpoint management, and business workflows.
Funding status: Funded
Revenue source: Subscriptions
Customer type: B2B
Pricing: Subscription
Tech stack: React, Node.js, Python, PostgreSQL, AWS, GraphQL, Go, Microservices
Platform: Web • iOS • Android
Integrations: Splashtop, TeamViewer, ConnectWise Control, QuickBooks Online, Xero, Stripe, SentinelOne, Bitdefender, Acronis, IT Glue, REST API
Founder story
SuperOps was founded in 2020 in Claymont, Delaware, by Arvind Parthiban and Jayakumar Karumbasalam. Drawing from years of leadership in IT management and SaaS, the founders recognized that traditional MSP tools were clunky, siloed, and forced technicians to constantly switch between separate PSA and RMM platforms. They built SuperOps as a unified, cloud-native platform with AI and automation at its core to modernize MSP operations.
What it does
- Combines RMM endpoint tracking with PSA ticketing, invoicing, and contract management in one unified console
- Automates software patch management, OS updates, and custom script execution across client networks
- Delivers AI-driven intelligent alerting to filter noise and prioritize critical IT incidents
- Tracks project milestones, client contracts, billable hours, and accounting sync from a central dashboard.
Who it's for
- Managed Service Providers (MSPs)
- IT Managed Service Vendors
- Internal Corporate IT Helpdesks
- Co-Managed IT Service Teams
Why it works
- Unified PSA-RMM codebase eliminates manual data syncing and friction between ticketing and remote monitoring
- Modern user experience reduces technician onboarding time compared to legacy, fragmented MSP tools
- Human-in-the-loop AI automates routine technician responses while maintaining oversight on critical actions
- Transparent seat-based pricing allows growing MSPs to scale without per-endpoint price penalties.
Growth strategies
- Building an open integration ecosystem with cybersecurity, backup, and accounting marketplace vendors.
- Leveraging community- first product growth by engaging heavily with MSP communities and industry podcasts.
- Expanding sales and channel partner channels across North America, Europe, and Asia- Pacific regions.
- Targeting SMB MSPs transitioning away from complex legacy IT management suites.
Alternatives
Comparison overview
- SuperOps features a single unified architecture and codebase for both PSA and RMM natively, whereas legacy platforms like ConnectWise historically rely on separate modules joined via integrations.
- SuperOps offers seat-based technician pricing with flexible endpoint management, unlike traditional RMM competitors that charge strictly per-monitored-device.