Overview

Tigerpaw Software (now part of Rev.io) is a professional services automation (PSA) and field service management platform designed for IT, telephony, and security businesses. It unifies essential business functions including service ticketing, CRM, inventory management, quoting, and dispatching. By centralizing these workflows, Tigerpaw helps technology providers streamline operations, improve service delivery, and enhance billing accuracy through a single database.

Founder story

Founded in 1984 in Bellevue, Nebraska, by the senior Foxall, Tigerpaw Software began as a general computer consulting business. Its big break occurred when a phone sales company requested custom software to automate their processes. This success led the founders to pivot entirely toward the PSA platform, eventually growing under second-generation leadership into a key solution for technology service providers.

What it does

• Centralizes service desk ticketing and dispatching to manage field technician schedules and improve response times
• Provides integrated inventory and asset tracking to manage serialized parts from warehouse to work order
• Simplifies quoting and contract management with a standardized price book and automated proposal generation
• Maintains a unified CRM and customer history to ensure all employees share consistent client information
• Integrates with popular financial and productivity tools like QuickBooks to automate billing and contract workflows.

Who it's for

• Managed Service Providers (MSPs)
• Telephony and Communications Providers
• Audio/Video Installation Companies
• Security and Fire System Integrators

Why it works

• Consolidating 5+ disparate software tools into one database eliminates data silos and reduces manual administrative overhead
• A field-ready mobile application ensures technicians can update service orders in real-time, preventing revenue leakage and billing delays
• Deep functionality for serialized inventory management uniquely addresses the needs of tech providers who track high-value hardware assets
• Standardized quoting and dispatching workflows significantly reduce the time between sales approval and project delivery.

Growth strategies

• Focusing on integration with larger billing and revenue management ecosystems following the acquisition by Rev.io.
• Targeting SMBs that require an all- in-one platform to automate ticketing, inventory, and accounting simultaneously.
• Modernizing user experience through 'Tigerpaw One' to ensure long- term relevance for younger, multi-generational workforces.
• Expanding support for specialized hardware and IoT- focused service providers in the communications and security sectors.

Alternatives

• ConnectWise Manage
• Autotask
• HaloPSA
• Kaseya BMS

Comparison overview

• Tigerpaw provides a highly unified, all-in-one suite that includes native inventory and quoting, whereas alternatives like ConnectWise often rely on a larger ecosystem of modular plugins and third-party integrations.