Overview

Weave is a vertical software platform providing an integrated communications, customer engagement, and payments solution primarily for small and medium-sized healthcare practices. The platform replaces fragmented office tools with a unified workflow layer that includes cloud phone systems, texting, appointment scheduling, digital forms, and reputation management. It helps front-office staff streamline patient interactions and reduce administrative overhead.

Founder story

Weave was founded in 2008 by Jared and Brandon Rodman in Lehi, Utah. The company started as a cloud-based phone system provider and expanded over the 2010s into a full-scale customer engagement platform for local businesses, eventually focusing on the healthcare sector before its IPO in 2021.

What it does

• • Provides a cloud-based phone system and call management integrated with practice data
• • Enables business texting, appointment reminders, and automated communication workflows to reduce no-shows
• • Offers reputation management tools including automated review generation and patient feedback tracking
• • Facilitates digital forms and secure document exchange to digitize paper-heavy office processes
• • Includes integrated payment processing to help practices collect payments faster and manage financial workflows.

Who it's for

• Dental Practices
• Optometry Clinics
• Veterinary Practices
• Medical Offices

Why it works

• Integrates multiple office communication and management tools into one platform, eliminating the need to stitch together fragmented software
• Specifically designed for the operational needs of healthcare practices, prioritizing front-desk efficiency and patient communication
• Improves practice revenue and patient retention by automating reminders, reviews, and payment collections
• Built with high reliability and security standards necessary for healthcare data and practice management.

Growth strategies

• Deepening penetration into various healthcare sub- verticals through specialized workflow integrations.
• Increasing the adoption of its integrated payment processing features among existing subscribers.
• Expanding market presence in North America as the essential 'operating layer' for small healthcare offices.
• Leveraging its public company status and resources to scale customer success and onboarding operations.

Alternatives

• RingCentral
• Freshworks
• Luma Health
• Solutionreach

Comparison overview

• vs RingCentral: RingCentral is a broad UCaaS provider for general enterprise communications, whereas Weave is vertically integrated specifically for healthcare practice management workflows.