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Whelp
The AI-based customer support platform for modern SMBs.
What it does
Unifies all customer messages into a single 'Unified Inbox'. Automates responses with an AI-powered chatbot. Provides built-in cloud telephony for voice support. Offers detailed analytics on team performance and customer satisfaction. Facilitates marketing broadcasts via WhatsApp and SMS.
Why it works
Affordability: Specifically priced and designed for SMBs who find Zendesk or Genesys too complex or expensive. Omnichannel: Meets customers on their preferred platforms (WhatsApp, Messenger) rather than just email. Automation: Drastically reduces wait times by handling repetitive FAQs without human intervention. Simplicity: A clean, modern UI that requires almost zero training for new agents.
Category: Business & Operations
Team Size: 26-100
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As of 2026
Business & Operations
Revenue: $1M-$10M ARR
The AI-based customer support platform for modern SMBs.
Overview
Whelp is an omnichannel customer engagement platform that helps small and mid-sized businesses centralize their communications. It unifies messages from WhatsApp, Email, Voice, and Live Chat into a single dashboard, powered by an AI chatbot that can automate up to 60% of common customer inquiries.
Funding status: Funded
Revenue source: Subscriptions
Customer type: B2B
Pricing: Freemium
Tech stack: Node.js, React, AWS, Python
Platform: Web • iOS • Android
Integrations: Shopify, HubSpot, Salesforce, WhatsApp, Zapier
Founder story
Founded in 2016 by Seymur Rasulov (CEO) and Enrike Nur (CTO) in New York City. The founders realized that most customer service tools were built for enterprises with massive budgets. They built Whelp to give every small business access to the same 'omnichannel' superpowers that large corporations have.
What it does
- Unifies all customer messages into a single 'Unified Inbox'
- Automates responses with an AI-powered chatbot
- Provides built-in cloud telephony for voice support
- Offers detailed analytics on team performance and customer satisfaction
- Facilitates marketing broadcasts via WhatsApp and SMS.
Who it's for
- E-commerce merchants
- Customer support teams
- Marketing agencies
- Growing startups
Why it works
- Affordability: Specifically priced and designed for SMBs who find Zendesk or Genesys too complex or expensive
- Omnichannel: Meets customers on their preferred platforms (WhatsApp, Messenger) rather than just email
- Automation: Drastically reduces wait times by handling repetitive FAQs without human intervention
- Simplicity: A clean, modern UI that requires almost zero training for new agents.
Growth strategies
- Participated in high- tier accelerators like Techstars and 500 Startups to build global credibility.
- Targeted emerging markets in the Middle East and SE Asia where WhatsApp is the dominant support channel.
- Used a 'Product- Led' approach by offering a high-value free trial to capture new businesses.
- Focused on 'Voice' as a differentiator in the predominantly text- based helpdesk market.
Alternatives
Comparison overview
- Zendesk: Whelp is much more cost-effective and faster to set up for smaller teams.
- Interakt: Whelp offers a broader 'Omnichannel' suite including Voice, whereas Interakt is more WhatsApp-centric.
- Whelp is the 'all-in-one' choice for SMBs who want to look professional across every channel.