Workiz

Overview

Workiz is a cloud-based field service management platform engineered for home service professionals, including locksmiths, electricians, plumbers, and HVAC technicians. The platform centralizes job scheduling, team dispatching, customer communication, and invoicing into an intuitive mobile and desktop workspace. Featuring AI-driven call answering, automated client messaging, and online booking widgets, Workiz helps trade businesses eliminate administrative friction. It optimizes operations and accelerates payment collection for growing field service teams.

What it does

• Automates job scheduling, drag-and-drop calendar dispatching, and route optimization for field technicians.
• Provides AI-powered call answering, automated lead capturing, and integrated VOIP phone systems.
• Generates digital estimates, online invoices, and flexible payment processing in the field or web.
• Tracks inventory, equipment service histories, client details, and job performance analytics in real time.

Who it's for

• HVAC & Electrical Contractors
• Plumbing & Appliance Repair Specialists
• Locksmiths & Garage Door Technicians
• Junk Removal & Cleaning Services

Why it works

• Embedded AI call answering ensures field service businesses never miss prospective customer leads.
• Integrated VOIP phone system links call recordings and text logs directly to customer job profiles.
• Mobile-first technician app allows field crews to collect payments and update job status offline.
• Pre-built integrations with QuickBooks and lead channels streamline financial and marketing workflows.

Founder story

Workiz was founded in 2015 in San Diego, California, by Idan Kadosh, Erez Marom, and Saar Kohanovitch. Having operated locksmith businesses for over 15 years, the founders experienced firsthand the chaos of managing technicians using pen, paper, and fragmented messaging. They created Workiz to provide trade professionals with a purpose-built operational platform to streamline scheduling, communication, and field payments.

Alternatives

• ServiceTitan
• Housecall Pro
• Jobber
• FieldEdge

Comparison overview

• Workiz focuses on built-in AI communication tools, smart dispatching, and integrated VOIP phone systems.
• Unlike broader enterprise platforms like ServiceTitan, Workiz offers a freemium tier and lightweight setup designed for rapid onboarding by small to mid-sized trade teams.