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Zoom Phone
Zoom Phone is a cloud-based enterprise business phone system integrated into the broader Zoom Workplace communication suite. It provides global calling, secure voice communications, voicemail transcription, interactive voice response (IVR), and SMS messaging through a single application. By replacing legacy PBX hardware, Zoom Phone allows hybrid and remote teams to make calls, transfer to video meetings, and manage contacts seamlessly across desktop and mobile devices.
What it does
Delivers secure cloud PBX calling, voicemail-to-text transcription, and SMS messaging across mobile and desktop apps. Allows users to escalate a voice call into a multi-party Zoom video meeting with a single tap. Offers intelligent call routing, auto-attendants, interactive voice response (IVR), and call queues for team operations. Syncs call logs and automated call summaries into popular CRM platforms including Salesforce and Hubspot.
Why it works
Consolidating video, chat, and phone into one application reduces software fatigue and IT management overhead. Native cloud architecture allows instant global provisioning without physical on-premise PBX hardware costs. One-click escalation from phone calls to full Zoom video meetings maintains workflow continuity. Competitive per-seat pricing and usage-based international plans offer clear predictable operational costs.
Category: Utilities & System Tools
Team Size: 100+
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As of 2026
Utilities & System Tools
Revenue: $100M+
Enterprise cloud VoIP phone system integrated within the Zoom Workplace ecosystem.
Overview
Zoom Phone is a cloud-based enterprise business phone system integrated into the broader Zoom Workplace communication suite. It provides global calling, secure voice communications, voicemail transcription, interactive voice response (IVR), and SMS messaging through a single application. By replacing legacy PBX hardware, Zoom Phone allows hybrid and remote teams to make calls, transfer to video meetings, and manage contacts seamlessly across desktop and mobile devices.
Funding status: Funded
Revenue source: Subscriptions
Customer type: B2B
Pricing: Subscription
Tech stack: C++, WebRTC, Java, React, Python, AWS, SIP Protocol
Platform: Web • iOS • Android
Integrations: Salesforce, HubSpot, Microsoft Teams, Slack, Google Workspace, ServiceNow, Zendesk, Marketo, Zapier
Founder story
Zoom Phone was launched in 2019 by Zoom Video Communications, founded by Eric Yuan in 2011 in San Jose, California. Yuan originally founded Zoom to eliminate friction in video collaboration. Recognizing that enterprise customers were still burdened by legacy, hardware-dependent PBX phone systems, Zoom developed Zoom Phone as a cloud-native VoIP platform to unify voice, video, and chat in one workspace.
What it does
- Delivers secure cloud PBX calling, voicemail-to-text transcription, and SMS messaging across mobile and desktop apps
- Allows users to escalate a voice call into a multi-party Zoom video meeting with a single tap
- Offers intelligent call routing, auto-attendants, interactive voice response (IVR), and call queues for team operations
- Syncs call logs and automated call summaries into popular CRM platforms including Salesforce and Hubspot.
Who it's for
- Enterprise IT & Telecom Operations Teams
- Distributed & Hybrid Workforces
- Sales & Business Development Teams
- Customer Support & Service Desk Operations
Why it works
- Consolidating video, chat, and phone into one application reduces software fatigue and IT management overhead
- Native cloud architecture allows instant global provisioning without physical on-premise PBX hardware costs
- One-click escalation from phone calls to full Zoom video meetings maintains workflow continuity
- Competitive per-seat pricing and usage-based international plans offer clear predictable operational costs.
Growth strategies
- Cross- selling cloud voice capabilities into Zoom's existing enterprise video customer base.
- Expanding native global compliance and local PSTN carrier connectivity across international markets.
- Embedding AI- powered call summaries, transcripts, and revenue sentiment analysis into the softphone.
- Partnering with hardware manufacturers to support certified desk phones and SIP hardware endpoints.
Alternatives
Comparison overview
- Zoom Phone integrates natively into the Zoom Workplace app, allowing users to convert phone calls to video meetings instantly, whereas standalone platforms like RingCentral require switching interfaces.
- Zoom Phone offers flat per-seat cloud pricing that simplifies deployment compared to traditional PBX vendor licensing models.